Service Expert

22 hours ago

Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Customer Service Representative Job Overview

We are seeking a skilled customer service professional to join our team. The ideal candidate will possess excellent communication skills, be customer-focused, and have experience in handling client interactions.

Key Responsibilities:

  • Act as the primary point of contact for customer inquiries via phone and email.
  • Maintain strong relationships with clients by ensuring timely updates and issue resolution.
  • Coordinate with internal teams to deliver smooth operations and resolve service-related concerns.
  • Support account setup, documentation, and order processing.
  • Manage escalations and ensure proactive communication with customers.
  • Assist in onboarding new clients and provide guidance on company services.
  • Document customer interactions and maintain accurate records in CRM systems.
  • Gather feedback and share insights with management to enhance customer experience.

Required Skills and Qualifications:

  • Bachelor's degree (preferred in Business, Logistics, or related field).
  • 2-3 years of experience in customer service, client relations, or logistics support.
  • Strong communication skills (verbal and written) in English.
  • Problem-solving ability with a customer-first mindset.
  • Good knowledge of North American Trucking operations preferred.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency in MS Office and CRM tools.

Benefits:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • Competitive compensation package.

What We Offer:

This role offers a unique opportunity to make a positive impact on our customers' experiences. If you are passionate about delivering exceptional customer service, we encourage you to apply.

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