ServiceNow Implementation Consultant: Enterprise Solutions Expert

3 weeks ago


Delhi, Delhi, India Enable, a Fujitsu company Full time

At Enable, a Fujitsu company, we're looking for talented ServiceNow Developers with strong implementation, administration and support skills to join our team. As a ServiceNow Senior Consultant, you will work closely with our external clients and internal technology project teams to achieve successful outcomes within the Agile Methodology.

About Us

We're a multi-award-winning business recognized as the Asia Pacific & Japan ServiceNow Elite partner of the year in 2019, 2020, and 2021. Our people-first culture values trust-based and caring leadership, a supportive learning environment, continuous innovation, and opportunities for growth.

Our focus is on enterprise service management, with deep knowledge of digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. We have Innovation and Organizational Change Management practices that drive our success.

Main Responsibilities
  • Implement ITSM tools with proven experience in Incident Management, Service Request Management, Problem Management Change Management, Configuration Management, and other ITIL process areas.
  • Work with ServiceNow modules such as ITOM, ITAM, CSM, GRC, HRSD.
  • Understand the project delivery lifecycle and processes.
  • Create or modify relevant ITSM toolset components with practical experience.
  • Implement ServiceNow Service Catalog and CMS (Content Management System).
  • Integrate ServiceNow with other company applications.
  • Experience scripting languages like JavaScript, Perl, UNIX shell scripts.
Requirements
  • Minimum 5 years of experience in ServiceNow Design and Development in a client-facing environment.
  • Presentation skills to explain technical aspects of the platform and specific domains.
  • Business acumen, analytical mindset, and problem-solving skills.
  • Dynamic team player with strong leadership ability.
  • Enterprise/large Service Management implementation experience.
  • Solid experience in requirements gathering, including process documentation, solution designs, and detailed requirements.
  • Proven experience in defining 'to be' Continual Service Improvement processes and identifying solutions from a people, process, and technology perspective.
  • Hands-on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management.
  • Certified implementation consultant across ITSM and ITBM, at least one other implementation certificate.
  • Experience across multiple ServiceNow releases, ideally from Kingston to the latest release, with clear articulation of release updates and impacts on customers.
  • Experience across Waterfall and Agile project methodologies.
  • Proficiency in scripting, including JavaScript, CSS, HTML, Angular, and REST API integration experience.
Salary Information

The estimated salary for this position is between $80,000 and $120,000 per year, depending on experience and qualifications.



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