Expert ServiceNow Implementation Consultant

2 days ago

Delhi, Delhi, India Enable, a Fujitsu company Full time
Enterprise Service Management Expert

We are seeking a skilled ServiceNow Senior Consultant to join our team at Enable, a Fujitsu company. This is an exceptional opportunity for a talented individual with strong implementation, administration, and support skills in the ServiceNow platform.

About Us

Enable is a multi-award-winning business with over 350 dedicated staff across Australia, India, Singapore, Hong Kong, and the Philippines. Our people-first culture values trust-based and caring leadership, a supportive learning environment, continuous innovation, and opportunities for growth and development.

Our Focus

Our focus is on enterprise service management, with deep knowledge and experience in digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. We also have Innovation and Organizational Change Management practices that are intrinsic to everything we do.

Role Summary

The ServiceNow Developer role will work closely with our external clients and internal technology project teams to achieve successful outcomes within the Agile Methodology. You will be responsible for delivering technical solutions that meet our customers' needs, ideally a technologist at heart who enjoys understanding the depths of the platform and views coding as a hobby outside of work.

Main Responsibilities
  • Proven experience implementing ITSM tools, including Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management, and other ITIL process areas.
  • Experience working with ServiceNow modules such as ITOM, ITAM, CSM, GRC, HRSD.
  • Understanding of the project delivery lifecycle and processes.
  • Practical experience in creating or modifying relevant ITSM toolset components.
  • Experience implementing ServiceNow Service Catalog and CMS (Content Management System).
  • Integrating ServiceNow with other company applications.
  • Experience with scripting languages (JavaScript, Perl, UNIX shell scripts).
Requirements and Qualifications
  • A minimum of 5 years of experience across ServiceNow Design and Development within a client-facing environment.
  • Experience in presenting to an audience on technical aspects of the platform and in a specific domain.
  • Presentation of business acumen, analytical mind, and problem-solving focus.
  • Demonstrated dynamic team player and strong leadership ability.
  • Enterprise/large Service Management implementation experience.
  • Solid experience in requirements gathering, including creation of process documentation, solution designs, and detailed requirements.
  • Proven experience in defining and deploying 'to be' Continual Service Improvement processes and identifying solutions from a people, process, and technology perspective.
  • Hands-on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management.
  • Certified implementation consultant across ITSM and ITBM, at a minimum 1 other implementation certificate.
  • Experience across multiple ServiceNow releases, ideally from Kingston to the most recent release, with clear articulation of release updates and impacts on customers.
  • Experience across Waterfall and Agile project methodologies.
  • Proficiency in scripting, including JavaScript, CSS, HTML, Angular, and REST API integration experience.
Estimated Salary

$120,000 - $180,000 per annum, depending on experience.

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