ServiceNow Platform Expert

2 days ago


Delhi, Delhi, India ANSR Full time
Job Title: ServiceNow Platform Expert

About the Role:
We are seeking a skilled ServiceNow Platform Expert to join our team. As a key member of our organization, you will play a pivotal role in driving the implementation, customization, and optimization of ServiceNow solutions to meet the needs of our clients.

Key Responsibilities:
  • Serve as a subject matter expert on the ServiceNow platform, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) modules.
  • Work closely with stakeholders to gather requirements, analyze business processes, and design solutions that leverage ServiceNow capabilities effectively.
  • Lead the implementation and configuration of ServiceNow applications, workflows, forms, and reports to align with client objectives.
  • Customize ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages as needed.
  • Provide technical guidance and support to project teams throughout the development lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support.
  • Collaborate with developers and administrators to troubleshoot and resolve technical issues, ensuring the stability and performance of ServiceNow instances.
  • Conduct user training sessions and create documentation to enable end-users to leverage ServiceNow functionalities efficiently.
  • Stay current with ServiceNow releases, updates, and best practices, and evaluate new features for potential implementation.
  • Participate in pre-sales activities, including product demonstrations, proposal development, and client presentations.

Requirements and Qualifications:
  • 4+ years of experience with ServiceNow ITSM, CSM, ITOM, ITBM including implementation, customization, and administration
  • Proven experience as a ServiceNow Developer, Administrator, or Consultant, with at least 3 years of hands-on experience.
  • Strong understanding of IT Service Management (ITSM) processes and best practices.
  • Proficiency in configuring and customizing ServiceNow applications, including Incident Management, Change Management, and Service Catalog.
  • Extensive experience with ServiceNow scripting languages, including JavaScript, GlideScript, and Jelly.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work effectively both independently and as part of a team in a fast-paced environment.
  • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) preferred.
  • Experience with Agile methodologies and DevOps practices is a plus.

Salary: $120,000 - $180,000 per annum

About ANSR Global:
ANSR Global is the leading consulting firm for companies seeking to set up global capability centers (GCCs). It provides a full suite of products and services to its clients, including collaborative workspaces, managed services for site support, and talent acquisition. We partner with our clients to understand their unique business situations and translate them into actionable insights for a robust talent strategy for their GCCs.

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