ServiceNow ITSM Expert
20 hours ago
Job Overview: TEKsystems is seeking an experienced ServiceNow ITSM Expert to join our team. As a ServiceNow Developer, you will be responsible for designing, implementing, and managing ServiceNow solutions to drive business value.
Estimated Salary: $120,000 - $180,000 per year, depending on experience and qualifications.
About the Job:
Key Responsibilities:
- Develop, configure, and implement IT Service Management (ITSM) and Service Portfolio Management (SPM) solutions on the ServiceNow platform.
- Oversee the discovery processes and ensure the integrity and accuracy of the Configuration Management Database (CMDB). Clean up existing integrations to improve data quality and reliability.
- Identify and address technical debt within the ServiceNow environment, streamlining processes and enhancing performance.
- Work closely with cross-functional teams to gather requirements, provide technical solutions, and ensure alignment with business objectives.
- Create and maintain technical documentation. Provide training and support to team members and end-users as needed.
Top Skills Required:
- ITSM: Strong experience with IT Service Management best practices and ServiceNow module implementations.
- SPM: Proficiency in Service Portfolio Management to optimize service delivery and enhance customer satisfaction.
- ITOM Discovery & CMDB: Expertise in IT Operations Management, including setting up and managing discovery processes and maintaining a reliable CMDB.
Value Proposition for Candidates:
Innovative Projects: Opportunity to work on cutting-edge Gen AI implementation projects scheduled for the end of 2025, enhancing your skills and experience in emerging technologies.
Career Growth: Join a forward-thinking company that values professional development and offers pathways for career advancement.
Collaborative Environment: Be part of a supportive team that encourages knowledge sharing and innovation.
Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field.
- Minimum 3 to 9 years of experience in ServiceNow development and administration.
- Strong understanding of ITIL principles and practices.
- Proven experience with integration tools and APIs within ServiceNow.
- Excellent problem-solving and analytical skills.
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