Unlock Your Potential as a ServiceNow Expert

6 days ago


Delhi, Delhi, India Enable, a Fujitsu company Full time

About Enable:

As a dynamic and award-winning business, Enable is proud to have been recognized as the Asia Pacific & Japan, ServiceNow Elite partner of the year in 2019, 2020, and 2021. Our success stems from our people-first culture, where we value trust-based and caring leadership, a supportive learning environment, continuous innovation, and opportunities for growth.

We focus on enterprise service management and possess deep knowledge of digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. Our Innovation and Organizational Change Management practices are intrinsic to everything we do.

Role Summary:

We're seeking talented ServiceNow Developers with strong implementation, administration, and support skills. The ideal candidate will work closely with external clients and internal technology project teams to achieve successful outcomes within an Agile methodology.

You'll be responsible for delivering exceptional results for our customers, ideally possessing a technical background and enjoying problem-solving outside of work. Excellent analytical, communication, and interpersonal skills are essential.

Main Responsibilities:

  • Implementing ITSM tools, with experience in Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management, and other ITIL process areas
  • Working with ServiceNow modules such as ITOM, ITAM, CSM, GRC, HRSD
  • Understanding the project delivery lifecycle and processes
  • Creative practical experience in modifying ITSM toolset components
  • Implementing ServiceNow Service Catalog and CMS
  • Integrating ServiceNow with other company applications
  • Experience with scripting languages (JavaScript, Perl, UNIX shell scripts)

Skills Matrix:

  • A minimum of 5 years' experience across ServiceNow Design and Development within a client-facing environment
  • Presentation skills, including experience presenting to audiences on technical aspects of the platform and specific domains
  • Possessing business acumen, analytical thinking, and problem-solving ability
  • Demonstrated team player and leadership abilities
  • Enterprise-level Service Management implementation experience
  • Solid requirements gathering experience, including process documentation, solution designs, and detailed requirements
  • Proven experience defining and deploying Continual Service Improvement processes and identifying solutions from a people, process, and technology perspective
  • Hands-on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management
  • Certified implementation consultant across ITSM and ITBM, at a minimum 1 other implementation certificate
  • Experience across multiple ServiceNow releases, ideally from Kingston to the most recent release, with clear articulation of release updates and impacts on customers
  • Experience across Waterfall and Agile project methodologies
  • Proficiency in scripting, including JavaScript, CSS, HTML, Angular, and REST API integration experience
  • Providing platform insight and forward-thinking on ServiceNow upgrades, new releases, and future roadmap

Qualifications & Certifications:

  • An IT Degree or relevant tertiary education in Computer Science
  • ServiceNow CSA + CIS ITSM + 1 other product CIS certification
  • ServiceNow sales & presales accreditation in 2+ Product lines
  • ITIL Foundation Certification

Estimated Salary Range: $80,000 - $120,000 per annum, depending on location and experience. We invest in our people's growth, offering a challenging and rewarding environment.



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