Senior HR Operations Specialist

2 weeks ago


Rajkot, Gujarat, India beBeeProfessional Full time ₹ 9,00,000 - ₹ 14,00,000

Job Title: Senior HR Service Delivery Specialist Trainer

Position Overview:

We are seeking an experienced professional with 10+ years of expertise in HR operations, process optimization, and employee services. The role involves overseeing end-to-end HR service delivery processes while ensuring efficiency, compliance, and employee satisfaction.

The ideal candidate will have a strong background in HR systems, service governance, and continuous improvement. In addition, the role will include mentoring and training fresh graduates to build future HR service capability.

Key Responsibilities:

  • Oversaw HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
  • Ensured compliance with labor laws, data privacy regulations, and organizational policies.
  • Managed and optimized HR platforms (Workday, SuccessFactors, Oracle HCM, ServiceNow HRSD).
  • Led continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
  • Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
  • Collaborated with business partners, centers of excellence, and leadership to align HR service delivery with business goals.
  • Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
  • Handled escalations and complex cases with professionalism and resolution focus.
  • Supported global/regional HR service delivery models, shared service centers, or frameworks.


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