Operations Process Manager
5 days ago
Job Title: Operations Process Manager
About the Role:
Acko General Insurance Limited is seeking a highly skilled Operations Process Manager to lead our post-payment journeys. The successful candidate will drive operational efficiency, manage vendor relationships, and collaborate with cross-functional teams to refine processes and enhance customer experience.
Key Responsibilities:
- Define and maintain SOPs, implementing best-in-class processes for post-payment journeys of Life D2C insurance products
- Manage vendor relationships end-to-end, from identification and onboarding to performance monitoring
- Collaborate closely with finance teams to ensure accurate reconciliation processes
- Coordinate with product and analytics teams to lead solution workshops for new product features and train advisors
- Monitor and drive key initiatives to enhance NPS of customers across journeys
Requirements:
- Bachelor's or Master's degree from Tier 1 institutions, preferably with a specialisation in Operations or Finance
- Proven track record of working with external vendors and experience working with cross-functional teams
- Experience working with product team to build new products/features
- Strong problem-solving skills with a proactive, action-oriented mindset
Salary Range: ₹1200000 - ₹1800000 per annum
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