Business Process Manager
7 days ago
This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We value diversity, equity, and inclusion in all aspects of our business.
About the RoleThe Audits & Insights - Business Process Manager is responsible for driving short-term and long-term strategic projects by closely coordinating with business leaders. The role requires quickly learning operations to grasp the big picture in order to develop metrics, strategies, and processes.
Key Responsibilities- Collaborate with and influence the engineering, product management, operations, and executive teams on individual projects, features, and launches to track progress, milestones, issues, and risks.
- Work primarily with Audits & Insights Operation team while collaborating cross-functionally with Investigations, GPO, Product, and Analytics teams on overlapping initiatives.
- Own the generation and reporting of Insights from overall Audits process at Buyer Abuse.
- Partner with Product/GPO to onboard new Audits and develop the reporting mechanism with actionable insights from the data.
- Demonstrate deep analytical ability, and develop great expertise in Amazon's proprietary metrics, working to constantly evolve how we analyze and communicate data-driven insights from our Audits to our partner teams.
- Communicate verbally and in writing to business customers with various levels of technical knowledge, educating them about our systems, as well as sharing insights and recommendations.
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- Experience defining program requirements and using data and metrics to determine improvements.
- 3+ years of driving process improvements experience.
- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience.
- Master's degree in management, business administration, economics, engineering, marketing.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
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