Strategic Business Process Manager

3 weeks ago


Bengaluru, Karnataka, India HSBC Full time

About HSBC

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Job Description

We are currently seeking an experienced professional to join our team as a Strategic Business Process Manager in our Demand Management department.

Key Responsibilities:

  • Collaborate with stakeholders across management companies in UK, Luxembourg, Guernsey, France, Hong Kong, Singapore, and US to drive demand-related discussions and priorities.
  • Participate in driving strategic initiatives related to new business openings, such as Dublin and UAE Branches, and assist in prioritizing deliverables across GFS teams.
  • Support the transition of activities from onshore to offshore and set up new activities and assurance processes offshore.
  • Create a roadmap for delivering efficient and consistent processes across management companies.
  • Liaise with GFS Offshore and onshore teams to identify automation opportunities and leverage internal resources to deliver automated solutions.
  • Develop comprehensive project documentation, templates, and governance documents.
  • Process analysis and optimization: Conduct thorough analysis of existing fund services processes, identify opportunities for efficiency gains, standardization, and automation.
  • Risk assessment and mitigation: Identify potential risks associated with offshoring initiatives, such as regulatory compliance, operational disruptions, and develop strategies to mitigate these effectively.
  • Quality assurance: Establish robust quality assurance mechanisms and performance metrics to monitor the effectiveness and efficiency of offshore operations to ensure service delivery standards are met.
  • Continuous improvement: Drive a culture of continuous improvement by analyzing performance data and implementing enhancements to optimize offshore operations.

Requirements:

  • At least 10 years of core Project and program management experience in financial institutions.
  • Proven experience of managing complex projects within the financial industry with specific expertise in offshoring initiatives.
  • Excellent communication, negotiation, and interpersonal skills with the ability to collaborate with diverse stakeholders across geographies and organizational levels.
  • Proven track record of successfully driving change and delivering results in fast-paced environments.
  • Proficiency in project management tools and methodologies as well as Microsoft suite and collaboration platforms.
  • Sound understanding of Funds and ability to leverage data as a tool to solve problems.
  • Hands-on experience with JIRA and other tools pertaining to agile methodology.
  • Excellent written skills, with the ability to condense multiple inputs into written requirements.
  • Good written and verbal communication for stakeholder and vendor interaction.
  • Strong analytical/problem-solving skills.

Estimated Salary: £80,000 - £110,000 per annum, depending on experience and location.



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