Business Process Specialist
1 day ago
Curriculum Associates is a dynamic and innovative organization that delivers high-quality educational products. We are seeking a highly skilled Business Operations Associate to join our team.
The estimated salary for this role is $60,000 - $80,000 per year, based on the national average for similar positions in the United States.
Job DescriptionThe Business Operations Associate will play a crucial role in supporting the improvement of operational processes at Curriculum Associates. This includes system testing, staging data, creating and updating documentation, and providing first-line user support for custom applications.
The ideal candidate will become proficient in CRM, ERP, and quoting business processes and collaborate with users and IT teams to implement solutions to common user pain points.
Key Responsibilities:- Own quote tool tier 1 user support by resolving technical issues, providing user education, and escalating to subject matter experts and developers as necessary
- Staging appropriate data across multiple systems for users to easily test new enhancement efforts
- Coordinate user testing efforts across multiple business stakeholders and complete regression testing for medium-large projects
- Maintain application documentation and business testing suites across multiple systems and business processes
- Document enhancement requests originating from user support issues and support trends
- Quality assurance testing or business analyst experience with at least one of configure-price-quote (CPQ), enterprise resource planning (ERP), or customer relationship management (CRM) systems
- Exceptional attention to detail and a commitment to delivering high-quality work consistently
- Strong verbal and written communication skills, conveying technical information to a range of audiences
- Experience writing multi-application test plans and documenting operational systems and processes
- Experience with internal user support
- Ability to build and foster strong, cross-functional relationships
- Problem-solving and analytical capabilities
- SUCCESS prioritizing competing priorities in a quickly changing environment
- 1-3 years of quality assurance testing or business analyst experience focused on an operational system or process
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