Operational Process Improvement Specialist
19 hours ago
Curriculum Associates is seeking a detail-oriented and analytical Operational Process Improvement Specialist to join our team.
Salary: $60,000 - $80,000 per year, depending on experience.
Job Description:The Operational Process Improvement Specialist will support the improvement of operational processes by completing system testing, staging data for testing efforts, creating and updating documentation, and providing first-line user support for our Custom Applications.
This role will work closely with our IT Custom Applications and Salesforce Teams, as well as other Operations teams such as Deal Operations, Customer Service, and Foundational Data.
Essential Duties/Responsibilities:- Provide quote tool tier 1 user support by resolving technical issues, providing user education, and escalating to subject matter experts and developers as needed.
- Stage appropriate data across multiple systems for users to easily test new enhancement efforts.
- Coordinate user testing efforts across multiple business stakeholders and complete regression testing for medium-large projects.
- Maintain application documentation and business testing suites across multiple systems and business processes.
- Quality assurance testing or business analyst experience with at least one of configure-price-quote (CPQ), enterprise resource planning (ERP), or customer relationship management (CRM) systems.
- Exceptional attention to detail and a commitment to delivering high-quality work every time.
- Strong verbal and written communication skills, conveying technical information to a range of audiences.
- Experience writing multi-application test plans and documenting operational systems and processes.
- Experience with internal user support.
- Ability to build and foster strong, cross-functional relationships.
- Problem-solving and analytical capabilities.
- Succes prioritizing competing priorities in a quickly changing environment.
- 1-3 years of quality assurance testing or business analyst experience focused on an operational system or process.
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