Customer Support Team Lead
6 days ago
We are seeking a skilled and experienced professional to lead our customer support team. The ideal candidate will be responsible for resolving customer complaints in a timely manner, analyzing recurring complaint patterns, and collaborating with internal teams to implement root-level solutions.
- Maintain high-quality service levels and customer satisfaction
- Continuously improve team productivity and efficiency
- Work closely with internal technology and product teams to enhance the customer experience
About the Role:
- Leverage your analytical skills to identify key attributes and implement process improvements
- Develop and manage a robust complaints resolution team
- Cultivate strong relationships with internal stakeholders to drive business growth
Key Qualifications:
- High level of commitment, availability, and accountability
- Courage to pinpoint problems and effectively communicate with stakeholders
- Bachelor's degree or MBA with 5+ years of experience in a relevant role
- Program management experience in ecommerce, quick commerce, or food aggregator
We're Looking for:
- Individuals with high standards who understand hard work matters
- Those who are relentlessly resourceful and operate with a deep bias for action
- People who are fearless in their pursuit of excellence
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