Chief Engineering Lead

2 weeks ago

Bharatpur, Rajasthan, India beBeeLeadership Full time ₹ 10,80,000 - ₹ 30,12,000
Job Title: Senior Manager, Customer Support Engineering

As a dynamic leader in the customer support engineering space, you will play a pivotal role in driving strategy and scaling high-performing support teams. You will lead global teams, ensuring world-class customer experience through technical depth, data-driven decisions, and operational excellence.

We are seeking an experienced professional with a proven track record of leading managers and a strong understanding of SaaS and enterprise tech. The ideal candidate will have 10-15 years of experience in technical support/customer success, including at least 2 years of leadership experience.

  • Leadership Skills: Proven ability to drive strategy and lead cross-functional teams to achieve business objectives.
  • Tech Savvy: Strong understanding of SaaS and enterprise technologies, including APIs, SSO, and integrations.
  • Customer Focus: Experience with support tools and a customer-first mindset.

This is an exciting opportunity for a seasoned professional to make a strategic impact and take our support team to the next level. If you have a passion for leading and delivering exceptional customer experiences, we would love to hear from you.

Work Location: Pune

Work Hours: The role follows a flexible schedule to align with global customer needs.

Key Benefits:

• Opportunity to work with a fast-growing SaaS company

• Chance to build and scale a high-performing support team

• Professional growth and development opportunities

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