Customer Support Specialist

4 days ago

Bharatpur, Rajasthan, India beBeeSupport Full time ₹ 4,32,000 - ₹ 6,24,000
About the RoleWe are seeking a skilled Customer Support Representative to join our team. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a customer-centric approach.Job Responsibilities
  • Make confirmation calls for address verification on COD/prepaid orders.
  • Manage end-to-end customer support, including responding to queries across phone, WhatsApp, email, and social media platforms.
  • Handle returns and exchanges with empathy and efficiency.
  • Collect customer insights and feedback to help improve products, packaging, and overall brand experience.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with operations and marketing teams to ensure smooth order fulfillment and a delightful customer journey.
  • Be proactive in identifying patterns in customer queries and suggesting improvements.
Requirements
  • 1–2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle challenging situations calmly.
  • Highly active, energetic, and empathetic – with a customer-first attitude.
  • Comfortable with phone support, WhatsApp Business, email, and CRM tools.
  • Willingness to work on-site at our office.
Company Culture and BenefitsWe value ownership, creativity, and continuous learning. We offer opportunities for growth and development as we expand nationwide and globally.

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