Leader of Customer Support Teams

4 days ago

Bharatpur, Rajasthan, India beBeeSoftware Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
**Job Overview**We are seeking an experienced professional to lead and oversee post-implementation customer support activities within a software company operating in the banking domain.The ideal candidate will have multiple project experience along with software development experience in banks and at least 10 years of experience.**Key Responsibilities**
  • Lead and manage the application support, services, and cloud support teams, providing guidance and support to ensure effective execution of projects.
  • Develop and maintain strong relationships with clients, understanding their needs and aligning services to meet their expectations.
  • Ensure early identification and reporting of possible product defects actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
**Requirements**
  • At least 10 years of experience in IT company, well-versed in Microsoft Tech Stack and cloud environment.
  • Experience in L3 support to enterprise clients such as banks.
  • Bachelor's or Master's degree in Computer Science.
  • Banking experience is an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be an advantage.
**Benefits**
  • Performance-linked bonus for hard work recognition.
  • Comprehensive benefits package including remote work support, health insurance, care program, and online psychological support.
  • Birthday leave for special moments celebration.
  • Global impact and cutting-edge tech opportunities.
  • Professional development opportunities through VeriPark Academy.
  • Diverse and vibrant community culture.
**About Us**

We are a global technology company with over two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels.

We develop omnichannel delivery, customer engagement (CRM), branch automation, and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

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