Senior Customer Support Representative

5 days ago


Bharatpur, Rajasthan, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description:

We are seeking a dedicated and experienced customer support professional to join our team.

The ideal candidate will be responsible for providing exceptional customer satisfaction by responding to inquiries, resolving complaints, and maintaining accurate records of interactions.

This role involves working with customers through various channels, including email, social media, and phone calls. The successful candidate will possess excellent communication skills and be able to effectively communicate with customers.

As a key member of our team, the customer support representative will be expected to prioritize tasks, meet deadlines, and provide outstanding customer service.

To be successful in this role, you should have previous experience working in a customer-facing environment and be passionate about delivering exceptional results.

Key Responsibilities:
  • Supporting Customers: Respond to customer inquiries via email ticketing systems, social media, and phone calls
  • Resolving Complaints: Address and resolve customer complaints and queries in a timely and effective manner
  • Maintaining Records: Maintain accurate records of each interaction with customers
  • Training Sessions: Provide training sessions to enhance new employee skills
Requirements:
  • Previous Experience: Previous experience working as a customer support executive or similar position
  • Communication Skills: Excellent verbal and written communication skills
  • Problem-Solving Abilities: Good problem-solving abilities


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