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About Us
We are seeking a proactive Customer Service Representative to assist guests with hotel bookings, manage reservations, and provide information on availability and pricing.
Your Role:
- Assist customers with hotel bookings by sharing property details, availability, and pricing.
- Handle calls, messages, and inquiries from potential guests or partners.
- Manage and update reservation records, ensuring accuracy and timeliness.
- Coordinate with internal teams for booking confirmations.
- Provide follow-up and support on customer queries and resolve concerns proactively.
- Maintain daily records of reservations, changes, cancellations, and feedback.
- Upsell relevant options based on availability and customer needs.
- Support reservation reporting and contribute to enhancing booking efficiency.
What Qualifications Can Enhance Your Chances?
- Bachelor's degree in Hospitality, Business Administration, or a related field.
- Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
- Excellent negotiation and communication skills.
- Strong customer service orientation with a focus on delivering exceptional experiences.
- Ability to analyze market trends and adapt pricing strategies accordingly.
- Proficient in using reservation management software and tools.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work effectively in a team environment and under pressure.
