Customer Service Representative

4 days ago


Bharatpur, Rajasthan, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 15,00,000

We are seeking a skilled Customer Service Representative to handle customer inquiries, resolve issues, and provide exceptional support. This role requires a strong focus on delivering excellent service, ensuring timely updates, and maintaining positive relationships with clients.

Key Responsibilities:

  • Act as the first point of contact for customer queries via phone or email.
  • Maintain strong relationships with clients by providing regular updates and resolving issues in a timely manner.
  • Collaborate with internal teams to deliver seamless operations and address any service-related concerns.
  • Support account setup, documentation, and order processing.
  • Manage escalations and ensure proactive communication with customers.
  • Assist in onboarding new clients and providing guidance on our services.
  • Document customer interactions and maintain accurate records in CRM systems.
  • Gather feedback and share insights with management to enhance customer experience.

Qualifications & Skills:

  • Bachelor's degree (preferred in Business, Logistics, or related field).
  • 2-3 years of experience in customer service, client relations, or logistics support.
  • Excellent communication skills (verbal and written) in English.
  • Strong problem-solving ability with a customer-centric mindset.
  • Good knowledge of North American Trucking operations is preferred.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency in MS Office and CRM tools.


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