Enterprise IT Support Manager

3 weeks ago


Pune, Maharashtra, India ACCOPS SYSTEMS PRIVATE LIMITED Full time

Overview of Accops Systems Private Limited

Accops Systems Private Limited is a rapidly growing IT product company that empowers modern enterprises with agility, flexibility, and affordability. The company provides secure and instant remote access to business applications from any device and network.

About the Role

We are seeking an experienced Technical Support Manager to join our team. This role involves providing solutions, not workarounds, and ensuring that support deliveries are under SLAs.

Responsibilities

  • Provide solutions to customers in a timely manner
  • Involve appropriate authorities when escalations are required
  • Proactively involve in escalations and ensure customer commitments are met
  • Coordinate with Product Management team for bug fixes, new feature escalations & development related items

Requirements

  • 10 years of experience in IT infrastructure and security
  • Excellent knowledge of Windows Server operating systems, Active Directory, Group Policies, Remote Desktop Services, IIS, FSMO roles
  • Good knowledge of Linux and Mac operating systems
  • Proficient in Networking DNS, DHCP, basic routing concepts, network monitoring commands & tools
  • Experience in Azure Cloud, conceptual understanding in Desktop as service, working experience in Azure Virtual Desktop / equivalent products

Benefits

  • Estimated salary: ₹1200000 - ₹1800000 per annum
  • Flexible work environment
  • Opportunities for growth and professional development

About Us

Accops Systems Private Limited is headquartered in Pune, India, and has a flat organizational structure. We enable enterprises to adopt 'work from anywhere' and provide hypergrowth technologies like virtualization, cloud computing, and network security.



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