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Enterprise Support Specialist

1 month ago

Pune, Maharashtra, India Mindpool Technologies Full time
About the Role

We are seeking an experienced Enterprise Support Specialist to join our team at Mindpool Technologies. This role will provide exceptional support for our applications, infrastructure, and monitoring tools.

Job Description

The successful candidate will be responsible for providing technical expertise in Windows servers, .Net based application support, IIS, and SQL. Additionally, they will work with ITSM tools such as ServiceNow, and possess a good understanding of Azure and AD.

Key Responsibilities:
  • Provide first- and second-level technical support for applications and infrastructure
  • Analyze and resolve complex technical issues
  • Collaborate with cross-functional teams to ensure seamless service delivery
Requirements

To succeed in this role, you will need:

  • 3+ years' overall IT experience
  • Experience/Knowledge on Application/Infrastructure Monitoring tools/solutions: DynaTrace/AppDynamics/NewRelic or other Application Performance management tool etc.
  • Experience in Windows servers infrastructure and .Net based Application Support
  • IIS, worker process thread, Web config, Certificate binding
  • Event Logs
  • Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes etc.
  • Perfmon
  • Windows cluster
  • COM+
  • Intermediate to Professional level of experience of SQL. E.g. SQL Jobs, SQL queries, Blocking, Always On
  • Basic Knowledge of Azure and servers hosted on Azure along with AD and Domain Controller.
  • Experience with ITSM tools such as Service desk/ServiceNow.
  • Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
  • International support experience (preferably US or Europe i.e. good command of verbal and written English)
  • Knowledge/Experience on office applications, Word/Excel/Powerpoint/Access.
About Us

Mindpool Technologies Limited is a renowned development and digital marketing firm with over a decade of experience. We design strategies and solutions tailored specifically to your business vision. Our unique approach and innovative thinking have helped many businesses expand and gain recognition.