Customer Support Expert
2 weeks ago
About the Role
We are seeking an experienced support analyst to join our Workday Adaptive Planning Support team. This is a customer-facing role that involves working closely with product development and support teams to resolve complex issues. The ideal candidate has experience in SaaS support, enjoys working with customers, and has knowledge of programming.
Responsibilities:
- Manage a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product.
- Provide timely updates to customers.
- Work collaboratively with cross-functional teams to resolve customer issues.
- Utilize analytical and problem-solving skills to identify solutions.
About You
- 5+ years' experience in a support-related role with 2+ years' experience supporting integrations.
- Proven ability to balance multiple priorities and communicate effectively across organizational boundaries.
- Excellent analytical and problem-solving skills.
- Ability to assess business impact and prioritize work accordingly.
- Demonstrate initiative, flexibility, and follow-through on responsibilities.
Preferred Qualifications:
- Attention to detail and deep understanding of support best practices.
- Experience or knowledge of finance and/or financial planning software applications or integrations.
- Working knowledge of Java, .NET, C#, SQL, DBMS, Linux, Web Services/API ETL, Pentaho, Integration Implementation/Support, Jenkins & Git K8s and Docker ELK/log aggregation tool, Javascript.
What We Offer
- An estimated salary of $80,000 - $110,000 per annum based on location and experience.
- The opportunity to work with a leading enterprise software company.
- A dynamic and supportive work environment.
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