Expert Linux Support Specialist
3 days ago
About the Role
We are seeking a highly skilled Expert Linux Support Specialist to join our team at Red Hat India Private Limited in Pune, India. As an Expert Linux Support Specialist, you will play a key role in providing technical support for our enterprise customers, working with them across the globe on a 24x7 basis.
Your Responsibilities
- Provide technical support and guidance to Red Hat enterprise customers via phone, email, or online platforms.
- Work closely with customers to troubleshoot complex technical issues, develop solutions, and improve customer satisfaction.
- Collaborate with internal teams, including engineering and development, to promote creative solutions and improve customer experience.
- Contribute to the global Red Hat knowledge management system while working on customer issues.
Requirements
- 3+ years of Linux experience in the enterprise sector with excellent administration skills.
- Thorough knowledge of the Linux kernel, networking, and memory management.
- Excellent troubleshooting skills and a passion for problem-solving and investigation.
- Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus.
What We Offer
As an Expert Linux Support Specialist at Red Hat India Private Limited, you can expect a competitive salary range of ₹12-18 lakhs per annum, depending on your experience and qualifications. In addition to a generous compensation package, we offer a range of benefits, including opportunities for professional growth and development, a dynamic and inclusive work environment, and a chance to work on cutting-edge technologies.
About Us
Red Hat is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. With offices in over 40 countries, we offer a flexible work environment that allows you to choose the setup that suits you best.
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