Expert Technical Support Specialist

2 days ago

Pune, Maharashtra, India Red Hat India Private Limited Full time

About the Job

Red Hat Global Support Services is seeking an experienced Technical Support Engineer to join our team in Pune, India.

This role involves becoming an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and storage and cloud solutions. As a Technical Support Engineer, you will provide technical support for our enterprise customers both online and over the phone.

You will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively.

Key Responsibilities:

  • Provide technical support to Red Hat enterprise customers
  • Work with Red Hat enterprise customers across the globe on a 24x7 basis, requiring periodic work in different shifts
  • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
  • Exceed customer expectations by providing outstanding customer service
  • Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
  • Contribute to the global Red Hat knowledge management system while working on customer issues

Requirements:

  • 3+ years of Linux experience in the enterprise sector, with excellent administration skills
  • Thorough knowledge of the Linux kernel, networking, and memory management
  • Excellent troubleshooting skills, and a passion for problem solving and investigation
  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

About Red Hat

As the world's leading provider of enterprise software solutions, Red Hat uses a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. With a presence in over 40 countries, our associates have the flexibility to choose from various work environments, including in-office, fully remote, or office-flex options.

We encourage our associates to bring their best ideas, regardless of their title or tenure, and foster an open and inclusive environment that empowers everyone to contribute. Our commitment to diversity, equity, and inclusion enables us to attract talented individuals from diverse backgrounds and perspectives.

At Red Hat, we value transparency, collaboration, and inclusion, creating an environment where everyone has equal opportunities and access to share ideas, challenge the status quo, and drive innovation. We are proud to be an equal opportunity workplace and an affirmative action employer, committed to reviewing applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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