Global Enterprise Support Specialist
6 days ago
About Xoriant Solutions
Xoriant Solutions is a leading provider of digital transformation services, helping organizations leverage technology to drive business growth and efficiency.
Job Summary:
We are seeking a highly skilled RPA Support Engineer to join our team. As a key member of our RPA platform team, you will be responsible for providing technical support and expertise to our clients in Shanghai, working closely with global partner teams to achieve project milestones.
Responsibilities:
- Provide L3 support for the Robotics and Process Automation platform, coordinating with client teams and vendors to resolve technical issues and improve system performance.
- Work closely with L1 and L2 production support teams to resolve production issues, using your analytical skills to identify root causes and implement long-term solutions.
- Communicate effectively with clients, responding to requests and concerns regarding outages, performance degradation, and project status.
- Collaborate with developers to debug issues, raise enhancements, and deliver new features and fixes, ensuring seamless integration with existing systems.
Requirements:
- 6-9 years of experience as a senior support engineer in an enterprise environment, with a strong background in RPA and automation technologies.
- Excellent problem-solving and analytical skills, with the ability to work independently and as part of a team.
- Strong communication and interpersonal skills, with the ability to work effectively with clients, vendors, and internal stakeholders.
- Experience working in a dynamic team environment, adapting to changing priorities and deadlines.
Education:
- Bachelor's degree in Computer Science or related field.
Skills:
- Comprehensive knowledge of Windows server, database management, and SQL query.
- Experience with coding languages (e.g., Java, C#/.NET) and scripting tools (e.g., PowerShell).
- Familiarity with networking concepts and protocols.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Salary: $120,000 - $150,000 per year, depending on experience and qualifications. This salary range is estimated based on industry standards for similar roles in the region.
Bonus Structure: Eligible for performance-based bonuses, up to 20% of annual salary.
Benefits: Comprehensive health insurance, retirement plan, paid time off, and opportunities for professional growth and development.
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