Global IT Support Specialist

2 days ago


Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

Senior Associate, Production Services Application Support Analyst II

Become a part of our innovative team at The Bank of New York Mellon Corporation.

We are seeking an experienced Global IT Support Specialist to join our Corporate Engineering team in Pune, India. This is a hybrid role that offers the opportunity to work from home and collaborate with our global teams.

In this role, you will be responsible for maintaining production stability by monitoring production alerts and incidents. You will also handle incident bridge calls and participate in automation efforts to reduce manual work. Additionally, you will cover IST shifts for our India support team as per their rotational shift model.

To be successful in this role, we require a Bachelor of Engineering or equivalent degree, relevant application support experience in distributed/mainframe environments, and strong Unix command skills. You should also have solid experience in incident management process and exposure to monitoring, scheduling, and reporting tools like Moogsoft, Splunk, AppDynamics, Dynatrace, Synthetic Monitoring, ESP, Control-M, ServiceNow, and ThousandEyes.

You will be working on a variety of projects, including:

  • Maintaining production stability by monitoring production alerts and incidents.
  • Handling incident bridge calls and participating in automation efforts.
  • Covering IST shifts for our India support team.

The estimated salary for this role is $120,000 - $180,000 per year, depending on your qualifications and experience. We offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence.

Our company values diversity and inclusion, and we are committed to creating a workplace where everyone feels valued and respected. We have received numerous awards for our commitment to diversity and inclusion, including Fortune World's Most Admired Companies, Bloomberg's Gender Equality Index, Human Rights Campaign Foundation, Disability:IN, and Best Workplaces for Innovators.



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