Network Support Specialist
6 days ago
Job Description:
Sungard Availability Services (Sungard AS) is a leading provider of resilient and recoverable production environments for global enterprises. Our team of experts is passionate about delivering tailored services that align with our customers' business goals. We are seeking a highly skilled Network Support Specialist to join our diverse and global team.
Key Responsibilities:
- Provide world-class customer support and technical expertise for Sungard AS customer environments, including administration and support for operating systems, virtualization platforms, tape backup, and disk storage.
- Primary responsibility is to provide Tier III level break/fix Incident Management support for escalated customer outages, utilizing experience, skills, education, and training to provide timely restoration of services.
- Assemble and update the documentation in the form of Incident, Change, and Problem Management tickets.
- Verify the validity of alarms and follow triage/resolve troubleshooting procedures as outlined.
Requirements:
- Bachelor's degree, technical or computer-related degree preferred with 5 to 11+ years of experience supporting enterprise-scale environments.
- 5-10 years of Windows Server operating systems, including Windows Server, ESX/VMware, Windows Clusters, Active Directory, network configuration, IP addressing, routing, DNS, teaming, SAN Connectivity, Citrix, and scripting experience.
- Strong working knowledge of storage and backup technologies (EMC, Netapp, NetBackup), SNMP, and monitoring tools (HP OMI, SystemEdge, Netsnmp).
- Working knowledge of Unix-based operating systems (Solaris, RHEL, AIX), ESX/VMWare, vSphere vCenter, ESXi, DRS, VMotion, Site Recovery Manager, and Symantec End-Point Protection.
About Sungard Availability Services:
We are a trusted partner for global enterprises, delivering resilient and recoverable production environments through managed IT, cloud, and recovery services. Our team is passionate about applying expertise in production and recovery to lead with resilience, understand customer goals, tailor services, and deliver the right environments for IT systems management.
What We Offer:
- A collaborative organization with industry-leading benefits and a commitment to employee advancement.
- A fast-track career path for talented individuals in virtualization, networking, and systems administration.
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