Network Support Specialist
1 month ago
Job Summary
Mindpool Technologies is seeking a skilled Network Support Specialist to join our team. As a Network Support Specialist, you will be responsible for monitoring infrastructure remotely, ensuring that assigned infrastructure at the client is configured, installed, tested, and operational.
Key Responsibilities
- Monitor infrastructure remotely
- Investigate first-line support calls
- Report and escalate issues to 3rd party vendors if necessary
- Verify and troubleshoot a switch with VLANs and interswitch communications
- Verify and do L1 level troubleshooting for WAN, LAN, and Wi-Fi related issues
- Creation of daily, weekly, and monthly reports based on network standards
- 24*7 support and ready to work in rotational shifts
- Need to work on Incident, Service request, and change
- On-Call after office hours support for priority cases
Requirements
- Bachelor's Degree in Engineering or an associated discipline with 2 to 3 years' experience. Additional experience may be considered in lieu of Degree
- Strong consulting and communication skills. Ability to communicate well with internal and external customers
- Cisco CCNA or CCNP training/Certification will be preferable
About Mindpool Technologies
Mindpool Technologies Limited is one of the renowned development and digital marketing firms with a decade-long experience. We design strategies and solutions that are tailored specifically to your business vision. What makes us strong are our diverse expertise and a proven record of working with every industry type. We are powered with a strong team of certified and promising professionals. Our unique approach and innovative thinking have helped many businesses to expand and gain recognition. Accredited with ISO 9001:2015 and ISO/IEC 27001:2013, Mindpool has proven to be a trusted technology partner to our clients by maintaining a high standard of products/service
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