Network Support Specialist

1 month ago


Pune, Maharashtra, India Mindpool Technologies Full time

Job Summary

Mindpool Technologies is seeking a skilled Network Support Specialist to join our team. As a Network Support Specialist, you will be responsible for monitoring infrastructure remotely, ensuring that assigned infrastructure at the client is configured, installed, tested, and operational.

Key Responsibilities

  • Monitor infrastructure remotely
  • Investigate first-line support calls
  • Report and escalate issues to 3rd party vendors if necessary
  • Verify and troubleshoot a switch with VLANs and interswitch communications
  • Verify and do L1 level troubleshooting for WAN, LAN, and Wi-Fi related issues
  • Creation of daily, weekly, and monthly reports based on network standards
  • 24*7 support and ready to work in rotational shifts
  • Need to work on Incident, Service request, and change
  • On-Call after office hours support for priority cases

Requirements

  • Bachelor's Degree in Engineering or an associated discipline with 2 to 3 years' experience. Additional experience may be considered in lieu of Degree
  • Strong consulting and communication skills. Ability to communicate well with internal and external customers
  • Cisco CCNA or CCNP training/Certification will be preferable

About Mindpool Technologies

Mindpool Technologies Limited is one of the renowned development and digital marketing firms with a decade-long experience. We design strategies and solutions that are tailored specifically to your business vision. What makes us strong are our diverse expertise and a proven record of working with every industry type. We are powered with a strong team of certified and promising professionals. Our unique approach and innovative thinking have helped many businesses to expand and gain recognition. Accredited with ISO 9001:2015 and ISO/IEC 27001:2013, Mindpool has proven to be a trusted technology partner to our clients by maintaining a high standard of products/service



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