Network Support Specialist
4 weeks ago
Job Title: Network Engineer Support L1
Job Summary:
We are seeking a highly skilled Network Engineer Support L1 to join our team at Radical Technologies. As a Network Engineer Support L1, you will be responsible for providing technical support and assistance to our customers, ensuring that their network systems are running smoothly and efficiently.
Key Responsibilities:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Requirements:
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (e.g. Zoho Desk/Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
About Us:
Radical Technologies is a leading provider of innovative IT solutions. We are committed to delivering exceptional customer service and support to our clients. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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