Network Support Specialist

4 weeks ago


Pune, Maharashtra, India Radical Technologies Full time

Job Title: Network Engineer Support L1

Job Summary:

We are seeking a highly skilled Network Engineer Support L1 to join our team at Radical Technologies. As a Network Engineer Support L1, you will be responsible for providing technical support and assistance to our customers, ensuring that their network systems are running smoothly and efficiently.

Key Responsibilities:

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

Requirements:

  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (e.g. Zoho Desk/Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal

About Us:

Radical Technologies is a leading provider of innovative IT solutions. We are committed to delivering exceptional customer service and support to our clients. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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