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Network Infrastructure Specialist
2 months ago
As a Network Infrastructure Specialist at NTT DATA, you will be responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational.
Key Responsibilities:- Proactively identify and resolve technical incidents and problems.
- Restore service to clients by managing incidents to resolution.
- Ensure zero missed service level agreement (SLA) conditions.
- Focus on first-line support for standard and low complexity incidents and service requests.
- Basic level understanding of Network & Telecom.
- Alert management through NMS solution.
- Hands-on experience with Network Devices (Routers / Switches / Exchanges).
NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
