Center Operations Director

1 week ago


Siliguri, West Bengal, India Fly2Infinity Full time
Center Operations ManagerJob Summary:The Center Operations Manager plays a pivotal role in ensuring the seamless functioning of the organization's operations. This key position is responsible for overseeing the daily operations of the center, managing resources, and implementing operational strategies to drive productivity and customer satisfaction.Key Responsibilities:
  • Develop and implement operational policies and procedures to optimize center performance
  • Manage day-to-day operations and ensure compliance with company standards and regulations
  • Oversee budget management and cost control measures to maintain financial stability
  • Supervise inventory management and procurement processes to ensure efficient supply chain operations
  • Ensure customer service excellence and handle escalated customer issues in a timely and professional manner
  • Lead and coach the operations team to achieve performance targets and drive operational efficiency
  • Identify and resolve operational bottlenecks and challenges to minimize downtime and maximize productivity
  • Collaborate with other functional managers to optimize overall business performance and drive strategic growth
  • Monitor key performance indicators and implement improvements to drive operational excellence
  • Conduct regular performance evaluations and provide constructive feedback to staff to drive personal and professional growth
  • Ensure compliance with health and safety regulations and maintain a safe working environment
  • Coordinate with external vendors and service providers to ensure seamless service delivery
  • Prepare regular operational reports for management review and analysis
Required Qualifications:
  • Bachelor's degree in Business Administration or a relevant field
  • Proven experience in operations management or a related role with a strong track record of driving operational efficiency and customer satisfaction
  • Demonstrated leadership skills and the ability to manage a diverse team to achieve common goals
  • Strong financial acumen and experience in budget management to maintain financial stability
  • Excellent problem-solving and decision-making abilities to drive operational excellence
  • Solid understanding of inventory and supply chain management to optimize center performance
  • Proficiency in using operational management software and tools to drive efficiency and productivity
  • Effective communication and interpersonal skills to build strong relationships with stakeholders
  • Ability to thrive in a fast-paced and dynamic environment with a strong focus on customer satisfaction
  • Demonstrated commitment to quality and continuous improvement to drive operational excellence
  • Knowledge of regulatory requirements and best practices in operations management to ensure compliance
  • Proven track record of driving operational efficiency and customer satisfaction to drive business growth
  • Certification in Operations Management is a plus
  • Flexible and adaptable to changing business needs with a strong focus on customer satisfaction
  • Attention to detail and strong organizational skills to drive operational excellence

leadership, budget management, operations, team management, communication, customer satisfaction, operations management



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