Operations Manager

3 days ago


Siliguri, West Bengal, India Fly2Infinity Full time
Job Title: Center Operations Manager

Job Summary:
Fly2Infinity is seeking a highly skilled Center Operations Manager to oversee the daily operations of our organization. As a key member of our team, you will be responsible for managing resources, implementing operational strategies, and driving productivity and customer satisfaction.

Key Responsibilities:
• Develop and implement operational policies and procedures
• Manage day-to-day operations and ensure compliance with company standards
• Oversee budget management and cost control measures
• Supervise inventory management and procurement processes
• Ensure customer service excellence and handle escalated customer issues
• Lead and coach the operations team to achieve performance targets
• Identify and resolve operational bottlenecks and challenges
• Collaborate with other functional managers to optimize overall business performance
• Monitor key performance indicators and implement improvements
• Conduct regular performance evaluations and provide feedback to staff
• Ensure compliance with health and safety regulations
• Coordinate with external vendors and service providers
• Prepare regular operational reports for management review

Requirements:
• Bachelor's degree in Business Administration or relevant field
• Proven experience in operations management or a related role
• Demonstrated leadership skills and the ability to manage a diverse team
• Strong financial acumen and experience in budget management
• Excellent problemsolving and decisionmaking abilities
• Solid understanding of inventory and supply chain management
• Proficiency in using operational management software and tools
• Effective communication and interpersonal skills
• Ability to thrive in a fastpaced and dynamic environment
• Demonstrated commitment to quality and continuous improvement
• Knowledge of regulatory requirements and best practices in operations management
• Proven track record of driving operational efficiency and customer satisfaction
• Certification in Operations Management is a plus
• Flexible and adaptable to changing business needs
• Attention to detail and strong organizational skills

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