Customer Support Engineer

3 days ago

Varanasi, Uttar Pradesh, India beBeeTechnical Full time US$ 60,000 - US$ 90,000

We are looking for a skilled Technical Solutions Specialist to join our team. This role will play a critical part in ensuring the smooth operation of our platform and delivering exceptional customer support.

The ideal candidate will have a strong background in technical support, with experience working with SaaS platforms, CRM systems, and ticketing tools. They will also possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced startup environment.

Responsibilities:

  • Act as the primary point of contact for customers, troubleshooting and resolving technical issues across our platform.
  • Deliver top-notch support with strong English communication skills.
  • Provide technical assistance for UK and USA-based customers, understanding their specific product workflows, expectations, and cultural nuances.
  • Respond to customer inquiries via email, chat, and calls in a timely, empathetic, and effective manner.
  • Diagnose, replicate, and escalate software issues to the engineering team with detailed logs, steps, and reports.
  • Collaborate with product and development teams to enhance platform stability, customer satisfaction, and feature adoption.
  • Document known issues, fixes, and create knowledge base articles for internal and external use.
  • Assist customers with onboarding, integrations, and platform configurations to ensure seamless adoption.
  • Monitor system health, uptime, and incident alerts, responding proactively to minimize downtime.
Requirements
  • Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
  • 1-3 years of experience in technical support, SaaS, or mobility/dispatch software.
  • Prior experience supporting UK and USA-based SaaS products (understanding of customer expectations, SLAs, and compliance).
  • Strong knowledge of web technologies (Angular, REST APIs, Cloud platforms).
  • Hands-on experience with troubleshooting tools, logs, and debugging techniques.
  • Familiarity with SaaS platforms, CRM, and ticketing systems (Zoho Desk, Freshdesk, JIRA, Zendesk).
  • Excellent written and verbal communication with a customer-first mindset.
  • Ability to manage multiple priorities in a fast-paced startup environment.
Nice to Have
  • Experience with ride-hailing, booking, or fleet management platforms.
  • Knowledge of SQL/databases for debugging and analytics.
  • Exposure to cloud platforms (AWS, Azure, or GCP).
  • Understanding of SLA-driven enterprise support environments.
  • Familiarity with remote support tools and global collaboration practices.

  • Senior PostgreSQL Support Engineer

    1 week ago

    Varanasi, Uttar Pradesh, India CYBERTEC PostgreSQL Services and Support Full time

    Senior PostgreSQL Support Engineer (Full time, Austria or Remote) CYBERTEC PostgreSQL is seeking a Senior PostgreSQL Support Engineer (Level 3/4 Escalation) to join our team. If you live and breathe PostgreSQL, thrive on solving the toughest performance puzzles, and enjoy mentoring the next generation of database pros, this role is for you. About...

  • Technical Customer Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeNetwork Full time US$ 80,000 - US$ 1,20,000

    Customer Success EngineerAs a seasoned technical expert, you will be the voice of our customers, handling complex technical inquiries and troubleshooting to maximize value. This high-visibility role requires collaboration with cross-functional teams to deliver an unparalleled customer experience.Key Responsibilities:Support customers and partners with...

  • Customer Support Solutions Expert

    3 days ago

    Varanasi, Uttar Pradesh, India beBeeTechnical Full time US$ 70,000 - US$ 95,000

    We are a fast-growing SaaS startup that combines AI-driven technology with innovation and impact.This role requires working across presales and technical support, providing solutions to customers through demos, setup assistance, and technical queries.Key responsibilities include:Joining sales demos to answer customer technical questions.Acting as a technical...

  • Customer Support Specialist

    4 days ago

    Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 8,00,000

    Customer Support SpecialistThis role involves providing high-level customer support, ensuring timely issue resolution, and maintaining a positive customer experience.Key Responsibilities:Respond to customer inquiries and concerns in a professional and courteous mannerCollaborate with cross-functional teams to resolve complex issuesDevelop and maintain...

  • Customer Support Professional

    2 days ago

    Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 55,00,000

    Job OverviewWe are seeking a highly skilled and dedicated customer support professional to join our team. As a key member of our support staff, you will play a vital role in ensuring that our customers receive exceptional service and assistance.About the RoleThis is an exciting opportunity for someone who is passionate about delivering outstanding customer...

  • Customer Support Specialist

    2 days ago

    Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job SummaryWe are seeking a Customer Support Specialist to join our team. As a key member of our customer service department, you will play a vital role in delivering exceptional customer experiences.About the RoleThis is an excellent opportunity for someone who enjoys working with customers and resolving issues in a timely manner. You will be responsible...

  • Customer Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000

    Customer Support SpecialistThis is an exciting opportunity for a highly skilled and proactive customer support specialist to join our team.The ideal candidate will have excellent communication and interpersonal skills, with the ability to stay calm under pressure and handle multiple tasks. In this role, you will be responsible for:Handling customer inquiries...

  • Customer Support Associate

    4 days ago

    Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Customer Support AssociateWe are seeking a highly organized and customer-focused individual to join our team as a Customer Support Associate.This role involves providing top-notch support to customers, resolving technical issues efficiently, and ensuring smooth operations at the warehouse.Responsibilities:Handle customer inquiries via various...

  • Senior AI/ML Software Developer

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeArtificial Intelligence Engineer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    AI/ML Engineer – Senior ConsultantThe AI Engineering Group is part of the Data Science & AI Competency Center, focusing on technical and engineering aspects of DS/ML/AI solutions.We are seeking an experienced AI/ML Engineer to join our team and help bring AI/ML solutions into production, automate processes, and define reusable best practices and...

  • Customer Support Specialist

    2 days ago

    Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 1,80,000 - ₹ 2,50,000

    Customer Care Professional WantedThis role is perfect for individuals who have excellent communication skills and a passion for delivering exceptional customer experiences.Key Responsibilities:Address customer inquiries in a timely and professional mannerEnsure customer satisfaction by resolving issues efficientlyProvide top-notch customer service through...