Customer Support Professional

3 days ago


Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 55,00,000
Job Overview

We are seeking a highly skilled and dedicated customer support professional to join our team. As a key member of our support staff, you will play a vital role in ensuring that our customers receive exceptional service and assistance.

About the Role

This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences. You will be responsible for handling customer inquiries, resolving issues, and providing timely and accurate support across multiple channels.

  • Key Responsibilities:
  • Deliver prompt and professional support to customers via phone, email, and chat.
  • Build in-depth knowledge of our products and services to effectively assist customers.
  • Achieve high First Contact Resolution (FCR) rates in all interactions.
  • Manage support tickets with clear and well-written responses.
  • Meet daily and weekly performance targets both individually and as a team.
  • Share insights and feedback with the team to improve customer experience and internal processes.
Requirements

To succeed in this role, you will need:

  • 1-2 years of experience in customer support, preferably in software, IT, or internet-based services.
  • Strong written and verbal communication skills.
  • Ability to manage time effectively and handle multiple tasks.
  • Comfortable working with basic software tools and platforms, tech-savvy preferred.
  • A willingness to learn, adapt, and grow in a dynamic environment.
Benefits

We offer a supportive and collaborative team culture, opportunities to grow and develop professionally, and the chance to work with a purpose-driven brand that values customer satisfaction.



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