
Global Customer Support Specialist
24 hours ago
We are seeking a proactive and customer-focused professional to handle our international customer support operations.
- Key Responsibilities:
- Handle inbound and outbound customer communication via email, chat for international customers in English.
- Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Update customer records and interactions in CRM systems accurately and timely.
- Coordinate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
- Monitor customer feedback and report recurring issues to management for process improvement.
- Bachelor's degree in any discipline.
- Excellent written and spoken English communication skills.
- Prior experience in customer service, preferably in an international BPO or shared service environment.
- Good computer skills, including MS Office and CRM software.
- Ability to handle stressful situations calmly and professionally.
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