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Front Office Manager

2 months ago

Mumbai, Maharashtra, India Accor Full time
Job Title: Front Office Manager Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor. The successful candidate will be responsible for leading the Front Office team and ensuring that our guests receive the highest level of service and satisfaction. Key Responsibilities: * Maintain and improve standards in all areas of operation relating to Guest Experience * Overseas and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction * Develop and enhance WBK guests experience as well as High Profile and High Maintenance recognition and satisfaction * Ensure that guest requests and complaints are satisfactorily resolved * Provide necessary direction and support to the Assistant Front Office Manager Requirements and Qualifications: * A hospitality; management and/or similar qualification will be highly advantageous * At least 3 years Management experience; preferably gained in a 5 star environment * Computer literate on the MS Office Suite (Word, Excel and PowerPoint) as well as Opera Cloud * Fluent in English (written and spoken). A foreign language is advantageous Our Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.