Director of Front Office Operations
1 week ago
The Grand Hotel (Bombay) Pvt. Ltd. is seeking a highly skilled and experienced Director of Front Office Operations to join our team in Mumbai.
About the Role:
We are looking for an individual who can oversee the daily operations of the front office, improve customer satisfaction, and ensure high-quality customer service.
Responsibilities:
- Staffing and Scheduling of the shift and allocation of duties.
- Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Facilitate learning and development for all the team members.
- Performance Appraisal/ Management of the staff in the department.
- Ensure that all the operational standards set for all the processes are followed.
- Liaise and build relationship with regular and repeat guests.
- Ensure that all the security, hygiene and aesthetic standards of the hotel are met.
Task Statements:
- To ensure proper check in and check out process
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guest
- Guests to be met on check in by DM's
- Departure invoices to be sent on time
- All Departure Invoices are ready with supporting voucher
- To ensure proper registration process has been followed
- All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences
- All Void Reg Cards authorized by DM's & filed
- All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file
Requirements:
- Front Office Management skills
- Excellent Customer Service and Customer Satisfaction skills
- Effective communication skills, both written and verbal
- Experience with hotel operations and booking systems is preferred
- Diploma or Bachelor's degree in Hospitality, Business Administration, or related field
- Familiarity with Mumbai and surrounding areas is a plus
- Ability to manage staff, prioritize tasks, and maintain a positive work environment
Salary: Rupees 10 Lakh - 12 Lakh per annum depending on experience.
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