Director of Front Office Operations

1 week ago


Mumbai, Maharashtra, India Grand Hotel (Bombay) Pvt. Ltd. Full time
Job Description

The Grand Hotel (Bombay) Pvt. Ltd. is seeking a highly skilled and experienced Director of Front Office Operations to join our team in Mumbai.

About the Role:

We are looking for an individual who can oversee the daily operations of the front office, improve customer satisfaction, and ensure high-quality customer service.

Responsibilities:

  • Staffing and Scheduling of the shift and allocation of duties.
  • Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
  • Facilitate learning and development for all the team members.
  • Performance Appraisal/ Management of the staff in the department.
  • Ensure that all the operational standards set for all the processes are followed.
  • Liaise and build relationship with regular and repeat guests.
  • Ensure that all the security, hygiene and aesthetic standards of the hotel are met.

Task Statements:

  • To ensure proper check in and check out process
  • Room allocation
  • Smooth Check In & Check Out
  • Special requirements of the guest
  • Guests to be met on check in by DM's
  • Departure invoices to be sent on time
  • All Departure Invoices are ready with supporting voucher
  • To ensure proper registration process has been followed
  • All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences
  • All Void Reg Cards authorized by DM's & filed
  • All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file

Requirements:

  • Front Office Management skills
  • Excellent Customer Service and Customer Satisfaction skills
  • Effective communication skills, both written and verbal
  • Experience with hotel operations and booking systems is preferred
  • Diploma or Bachelor's degree in Hospitality, Business Administration, or related field
  • Familiarity with Mumbai and surrounding areas is a plus
  • Ability to manage staff, prioritize tasks, and maintain a positive work environment

Salary: Rupees 10 Lakh - 12 Lakh per annum depending on experience.



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