ServiceNow Architect

4 days ago

Hyderabad Secunderabad Telangana, India beBeeServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000
ServiceNow Solution Expert

Key Responsibilities:

  • We are seeking a skilled ServiceNow developer with expertise in IT Service Management (ITSM) and hands-on experience in the Configuration Management Database (CMDB) and Common Service Data Model (CSDM).
  • ServiceNow Development:
  • Design, develop, and implement custom solutions within the ServiceNow platform to ensure alignment with ITSM best practices and enterprise service management strategies.
  • Design, develop, and configure ServiceNow solutions focusing on CMDB and CSDM.
  • Implement and enhance ITSM processes such as Incident, Problem, Change, and Service Request Management.
  • Develop and maintain CMDB integrations ensuring accurate discovery and data population.
  • Customize and configure ServiceNow applications including Incident, Problem, Change, Service Catalog, CMDB, etc.
  • Develop and maintain integrations with external systems using REST, SOAP, JDBC.
  • Technical Expertise:
  • Hands-on experience in platform upgradation and SNOW.
  • Build and configure ServiceNow workflows, business rules, UI policies, and other key ServiceNow components.
  • Develop custom scripts using JavaScript to address client needs.
  • Utilize ServiceNow's Update Sets, scoped applications, and ServiceNow Studio for development.
  • Implementation & Deployment:
  • Collaborate with stakeholders to define technical requirements and deliver high-quality solutions.
  • Assist in deployment planning, release management, and overall implementation of ServiceNow modules.
  • Troubleshooting & Support:
  • Provide ongoing support, enhancements, and troubleshooting for existing applications and modules.
  • Resolve issues, bugs, and defects in the platform ensuring minimal downtime.
  • Collaboration & Documentation:
  • Work closely with functional consultants, project managers, and business stakeholders to ensure alignment with project goals.
  • Document development work, configurations, and solutions for future reference.
  • Provide training and support to end-users and internal teams.

Required Skills and Qualifications:

  • 7+ years of hands-on experience as a ServiceNow Developer.
  • Hands-on experience in platform upgradation and SNOW.
  • Strong experience with ServiceNow Discovery, Service Mapping.
  • Expert-level understanding of CSDM data model and CI lifecycle.
  • Proven ability to translate business needs into technical solutions.
  • Experience managing CMDB governance processes and roles.
  • Strong communication and stakeholder management skills.
  • Proficient in JavaScript, ServiceNow scripting, and other development tools within ServiceNow.
  • Experience in ServiceNow modules such as Incident Management, Change Management, Service Catalog, CMDB, Discovery, etc.
  • Strong knowledge of ServiceNow platform administration, customizations, integrations, and configurations.
  • Familiarity with web services like REST and SOAP and integration techniques.
  • Experience with Agile methodologies and tools.
  • Ability to work independently in a remote environment and manage time effectively.

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