Servicenow Platform Architect

3 days ago

Hyderabad Telangana, India PepsiCo Full time

Overview:
**Responsibilities**:

- Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices.
- Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements.
- Provide technical leadership to a team of ServiceNow developers and administrators.
- Collaborate with IT and business stakeholders to understand requirements and assist in translating them into effective ServiceNow solutions.
- Oversee the implementation and configuration of ServiceNow modules.
- Ensure adherence to coding and configuration standards.
- Design and implement integrations between ServiceNow and other enterprise systems to streamline processes and data flow.
- Participate in establishing and enforcing guardrails, policies, and ensuring compliance with security standards and regulations.
- Collaborate with cross-functional teams, including IT teams, business units, and external vendors, to gather requirements and ensure successful platform implementation.
- Act as a bridge between technical and non-technical stakeholders, facilitating effective communication.
- Create and maintain technical documentation, including architectural diagrams, configuration guides, and best practice documentation.
- Provide training and mentorship to team members to enhance their ServiceNow skills.

Qualifications:
**Key Skills/Experience Required**:

- Overall 8+ years of IT experience
- Bachelor’s degree in computer science or information technology, master’s degree preferred.
- Proven experience of 5+ years as a ServiceNow Platform Architect, with a strong focus on platform design and implementation.
- ServiceNow Architect certification is highly desirable.
- In-depth knowledge with implementation experience with 1 or more products.
- Proven experience leading ServiceNow implementations, including customization, integration, and development.
- In-depth understanding of ServiceNow platform architecture, ServiceNow modules, scripting, integrations, and best practices.
- Exposure to technologies like Java Script, jQuery, AJAX, XML, HTML, CSS, AngularJS, Jelly and Web Services Integration (REST and JSON, XML)
- ServiceNow Portal and/or Mobile solution delivery experience.
- Experience in Agile methodologies and DevOps practices.
- Familiarity with ITIL processes and frameworks.
- Excellent problem-solving and analytical skills, with the ability to propose innovative solutions to complex technical challenges.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
- Influencing skills, including the ability to develop positive relationships with IT and business partners.
- Leadership abilities, with the capability to mentor and guide ServiceNow developers.
- Excellent communication skills - must be able to convey complex technical concepts in a clear and concise manner.
- Adaptability, teamwork and time management

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