Principal Solution Architect

Company DescriptionIt all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500xc2xae Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone Principal Solution ArchitectThis Solution Architect Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices - all with the goal of accelerating and driving customer business outcomes The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles on direct engagements with our Customers and Partners and advocating for customer needs within ServiceNow e g Product Management Customer Partner Excellence Training Certification Solution Architect Platform brings architectural guidance business acumen in the industry e g Employee Experience Customer Service Information Technology etc along with deep product expertise innovation and knowledge capital to our customers and partners What you get to do in this role Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes focused on inter-connectivity between Workflow applications and a customer s technology landscape while informing customer on governance best practices Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow Support pre-sales activities like conducting sales presentations leading solutioning scoping discussions workshops estimating implementation engagement efforts in partnership with Services Account Executives Solution Sales Executives Consultants Sales Account Executives and Partner Sales Organisations Establish mutually beneficial relationships with Workflow product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps Promote continuous improvement practices for delivery engagement materials in partnership with related Customer Partner Excellence Team Enable and mentor other members of the ServiceNow delivery team and partner ecosystem Up to 50 travel annually driven by customer needs and internal meetings Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry At least 12 years of consultation and or configuration experience related to implementing complex highly-capable technologies - inclusive of integrations and portals At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow solutions Vast experience with leading creator integration software platform experience Demonstrated ability to influence and consult senior leaders identification of needs providing options with pros cons and risks in an organisation while also providing thought leadership to sponsors stakeholders in solving business process and or technical problems Customer-centric mentality willing to go the extra mile for the customer and will break down all barriers to ensure customer success Interacts well with both technical and non-technical customers attains relevant technical and business requirements analyses information and designs comprehensive solutions Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude Experience conducting solutions presentations and obtaining customer acceptance to solution design Strong capabilities in forging trust engaging a remote or in-person audience Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids Ability to conceptualise and design sophisticated wireframes workflows and diagrams A passion to continually study new technologies and functionality as well as be involved in projects that push the capabilities of existing technologies ServiceNow Certifications required or must achieve within the first 60 days Certified System Administrator CSA Certified Application Developer CAD ITSM Certified Implementation Specialist CIS CSM Certified Implementation Specialist CIS Service Provider Implementer CIS-SP Core Platform micro-certifications Mobile Performance Analytics UI Builder ATF Integration Hub Virtual Agent NLU Flow Designer Service Portal CSDM Desired ServiceNow Certifications required or must achieve within the first 120 days Certified Technical Architect Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work Equal Opportunity EmployerServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements AccommodationsWe strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune xc2xa92025 Fortune Media IP Limited All rights reserved Used under license