Customer Support Specialist

3 weeks ago


Bengaluru, Karnataka, India Laundryheap Full time
About Laundryheap

Laundryheap is a leading UK-based tech startup founded in 2014. We operate in 12 countries, including the UK, US, and UAE, and are committed to growing our team.

Job Title: Chat Support AssociateJob Summary

We are seeking a highly motivated and detail-oriented Chat Support Associate to join our overseas office in Bengaluru, India. As a key member of our team, you will provide technical support and troubleshooting assistance to drivers in the US and EU markets.

Key Responsibilities
  • Provide prompt and professional support to drivers through chat platforms and other designated communication channels.
  • Offer accurate and detailed information about company policies, procedures, and services to drivers.
  • Analyze, troubleshoot, and resolve driver issues in a timely and effective manner.
  • Monitor and manage live driver routes in real-time to ensure optimal delivery times and address any on-route issues.
  • Record all driver interactions, including inquiries, complaints, and resolutions, in the appropriate systems.
  • Maintain and update a knowledge base of common driver-related issues and solutions.
  • Contribute to internal documentation to enhance team knowledge and efficiency.
Requirements
  • 1-4 years of relevant experience.
  • High proficiency in English (both spoken and written).
  • Email/live chat support experience.
  • Basic knowledge of Google Sheets skills.
  • Strong multitasking skills in a high-energy environment.
  • Flexibility and supportiveness of the team.
Desired Skills
  • Able to continually seek improved ways of working.
  • Past experience working in a UK/US process.
  • Experience of working in a fast-paced, international service sector environment.
  • Analytical with an understanding/ passion for data-driven decisions.
  • Empathetic and passionate with a desire to develop.
Work Schedule and Patterns
  • 9-hour shift (8 working hours).
  • 5 days a week (2 week-offs based on rota).
  • Night Shifts (7:30 pm to 4:30 am IST, 8:30 pm to 5:30 am IST, 10:30 pm to 7:30 am IST).

We are looking for ambitious, proactive people who have a can-do attitude and are confident decision-makers. If you are interested in joining our team, please apply today.



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