
Customer Experience Liaison
10 hours ago
We are seeking a dynamic and personable professional to take on the role of Guest Relations Specialist.
Key Responsibilities:
- Greet and welcome visitors, clients, and prospective buyers, ensuring a positive first impression.
- Manage front desk operations including walk-in inquiries, calls, and appointment scheduling.
- Support the sales team by handling customer walk-ins, documentation, and follow-ups.
- Provide project-related information to visitors and guide them to the concerned department.
- Coordinate with internal teams to ensure a seamless client experience.
- Manage client feedback, queries, and escalate issues to ensure quick resolution.
- Maintain records of client visits, inquiries, and interactions for reporting purposes.
- Contribute in organizing site visits, events, and promotional activities.
Required Skills & Qualifications:
- Excellent communication and interpersonal skills (English & Hindi).
- Pleasant personality, confident, and customer service oriented.
- Ability to handle client interactions with professionalism and empathy.
- Basic knowledge of MS Office (Word, Excel, Outlook).
- Experience in real estate, hospitality, aviation, or front desk roles preferred.
- Strong organizational and coordination abilities.
Qualifications:
- Bachelor's degree in Hospitality, Business Administration, or any discipline.
- Prior experience as a Guest Relations Specialist / Front Office Executive / Customer Service Executive is an advantage.
What We Offer:
- Opportunity to work with a leading brand in the real estate industry.
- Exposure to client-facing and customer relationship management roles.
- Growth-oriented work culture with professional training and mentoring.
- Competitive salary and incentives.
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