Customer Service Liaison

3 days ago


Kottayam, Kerala, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,50,000

We are seeking an exceptional customer service professional to be the primary point of contact for influencers, brands, and users on our app.

Responsibilities:

  • Act as the main liaison for influencers, brands, and users, handling inbound queries, emails, and calls in a timely and professional manner.
  • Guide influencers and brands through the onboarding process and app navigation, ensuring seamless user journeys.
  • Collect feedback from users and report recurring issues to improve the app experience.

Requirements:

  • 0–2 years of experience in customer service, influencer management, or client relations (freshers welcome).
  • Excellent verbal and written communication skills, with a calm and empathetic approach to problem-solving.
  • A strong ability to interact comfortably with influencers, brands, and app users.
  • Knowledge of English is a must; knowledge of Hindi and Telugu is a plus.

What We Offer:

  • A competitive salary based on performance, attractive incentives, and hands-on exposure to the influencer marketing ecosystem.
  • A startup environment with opportunities to learn, grow, and take ownership.
  • A chance to directly impact user experience and contribute to Brandwave's success.

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