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Service Excellence Expert

2 weeks ago

Kottayam, Kerala, India beBeeAdvisor Full time ₹ 12,00,000 - ₹ 18,00,000
Job Overview

A Service Advisor plays a crucial role in fostering strong customer relationships and delivering exceptional service experiences.

Key responsibilities include greeting customers promptly, documenting vehicle issues accurately, and providing clear explanations of recommended services and repairs.

Main Responsibilities:
  • Greeting and Documentation: Greet customers professionally, listening to their concerns and documenting vehicle issues accurately.
  • Cost Estimates and Timelines: Provide accurate cost estimates and timelines for repair or maintenance work, clearly explaining recommended services and repairs to customers.
  • Liaison and Communication: Liaise with technicians to relay customer concerns and get updates on service progress, monitoring vehicle repair status and ensuring timely delivery.
  • Customer Updates and Invoicing: Keep customers informed of any changes, delays, or additional required repairs, coordinating with the parts department for parts availability and orders. Prepare invoices, process payments, and close service orders.
  • Record-Keeping and Goal Achievement: Maintain detailed and accurate customer records and vehicle history, meeting service department goals and contributing to customer retention initiatives.
Required Skills and Qualifications:
  • Excellent Customer Service: Possess excellent customer service and communication skills.
  • Automotive Knowledge and Technical Understanding: Demonstrate strong automotive knowledge and technical understanding.
  • Technical Explanation: Ability to explain complex technical information in simple terms.
  • Problem-Solving and Conflict Resolution: Possess problem-solving and conflict resolution abilities.
  • Attention to Detail and Organization: Demonstrate attention to detail and organizational skills.