
Liaison Specialist
1 day ago
Role Summary:
The Key Account Liaison Specialist will be responsible for handling customer inquiries, resolving issues, and delivering exceptional customer service to a high-value client base.
Primary Responsibilities:
- Manage customer queries, concerns, and feedback across multiple channels
- Convert leads into sales and coordinate with marketplaces for promotional activities
- Collaborate with new clients, including restaurants, event planners, and retailers
- Communicate effectively with customers in English and Hindi
- Gain a thorough understanding of tableware and home decor categories
- Resolve technical and billing-related issues
- Coordinate with teams to efficiently address customer inquiries
- Regularly follow up and update customers on their queries
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and conflict resolution skills
- Proficiency in English and Hindi languages
- Knowledge of tableware and home decor categories
What We Offer:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
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