Customer Service Liaison Specialist

3 hours ago


Kottayam, Kerala, India beBeeCustomerService Full time US$ 72,000 - US$ 96,000
Job Overview:

We are seeking a highly skilled Customer Service Liaison Specialist to support our operations.

The ideal candidate will be responsible for reviewing and updating construction documents in our system to ensure accuracy and completeness.

You will also maintain and update construction budget details, place inspection orders with field inspectors, assign inspections to nearby inspectors, and track their acceptance and scheduling within the stipulated timeframe.

Effective communication is key in this role as you will interact with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.

You will schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion. Furthermore, you will notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.

To excel in this position, you should have excellent attention to detail when reviewing documentation and identifying gaps. Strong communication skills are essential to interact with clients, contractors, and inspectors. Ability to multitask and meet deadlines in a fast-paced environment is crucial.

A strong understanding of the US mortgage documents review process is also required.

Key responsibilities include:

  • Reviewing and updating construction documents
  • Maintaining and updating construction budget details
  • Scheduling and managing site inspections
  • Communicating with lenders, contractors, and field inspectors

This is an exciting opportunity to join our team and contribute to the success of our organization.


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