Assistant Manager

2 weeks ago


Goa, India The Indian Hotels Company Limited Full time
Job Title: Assistant Manager

As an Assistant Manager at The Indian Hotels Company Limited, you will play a crucial role in ensuring the smooth operation of our front office functions. Your primary responsibility will be to assist the Front Office Manager/Duty Manager in supervising staff, administering daily operations, and maximizing guest satisfaction.

Key Responsibilities:
  • Assist in the administration of front office functions, including check-in and check-out processes.
  • Supervise and direct staff to ensure efficient service delivery and guest satisfaction.
  • Collaborate with other departments to provide personalized service to guests.
  • Monitor and manage revenue through yield management techniques.
  • Focus on generating incremental revenue through early check-in and late check-out opportunities.
  • Encourage team members to cross-sell hotel services.
  • Monitor competition hotels' business and rates.
  • Develop and sustain productive customer relationships.
  • Prepare reports on guest feedback and implement corrective actions.
  • Facilitate creative solutions to overcome obstacles and improve guest satisfaction.
Requirements:
  • Works on assigned goals and prioritizes tasks to achieve them.
  • Assists in coordinating with other departments to ensure seamless service delivery.
  • Ensures daily performance and manages revenue.
  • Focuses on generating incremental revenue.
  • Encourages team members to cross-sell hotel services.
  • Monitors competition hotels' business and rates.
  • Develops and sustains productive customer relationships.
  • Prepares reports on guest feedback and implements corrective actions.
  • Facilitates creative solutions to overcome obstacles and improve guest satisfaction.

We are looking for a highly motivated and organized individual who can work effectively in a fast-paced environment. If you are a team player with excellent communication skills and a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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