Assistant Manager

2 weeks ago


Goa, India The Indian Hotels Company Limited Full time

Job Summary

We are seeking a highly skilled and experienced Assistant Manager to join our Front Office team at The Indian Hotels Company Limited. As an Assistant Manager, you will be responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis.

Key Responsibilities

  • Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.
  • Position, direct, and work with managers and associates to carry out procedures ensuring an efficient check-in and check-out process.
  • Ensure guest and associate satisfaction and maximize the financial performance of the department.
  • Ensure guest satisfaction to provide an exceptional experience.
  • Work on assigned goals and prioritize, organize, and accomplish tasks along with the team.
  • Assist the Front Office Manager in coordinating with various other departments to ensure personalized, prompt, and flawless service to all guests.
  • Ensure daily performance and manage revenue through revenue and yield management techniques.
  • Focus on generating incremental revenue through Early Check-in and Late Check-outs.
  • Encourage the team to cross-sell other hotel services like Spa, Restaurants, Travel Services.
  • Monitor the business of competition hotels in terms of new accounts and rates.
  • Develop and sustain productive customer relationships and actively seek information to understand and address guests' needs.
  • Prepare reports of guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensure appropriate corrective action is taken in consultation with the Duty Manager.
  • Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
  • Review arrival lists every day and ensure guest preferences of repeat guests, VIPs, Inner-circle, and Chambers members are communicated and delivered by the concerned departments.
  • Maintain regular contact with corporate and individual guests and build strong relationships with them.
  • Make oneself available in the lobby during busy operational hours and interact with guests to solicit feedback for any required process improvements.
  • Meet all VIPs, Repeat Guests, Inner-circle Members, Chambers Members, and HWC (Handle with Care) guests on arrival or during the stay and ensure they have a seamless experience.
  • Respond to and handle guest problems and complaints.
  • Staff and schedule shifts and allocate duties in the absence of the Duty Manager.
  • Assist in the learning and development of the team.
  • Establish and maintain open, collaborative relationships with associates and ensure associates do the same within the team.
  • Ensure regular on-going communication is taking place with associates to create awareness of business objectives.
  • Communicate expectations, recognize performance, and produce desired results with associates within the department.
  • Assist the Front Office Manager in creating a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) program.

  • Assistant Manager

    2 weeks ago


    Goa, India The Indian Hotels Company Limited Full time

    Job Title: Assistant ManagerAs an Assistant Manager at The Indian Hotels Company Limited, you will play a crucial role in ensuring the smooth operation of our front office functions. Your primary responsibility will be to assist the Front Office Manager/Duty Manager in supervising staff, administering daily operations, and maximizing guest satisfaction.Key...


  • Goa, India Marriott International Full time

    Job SummaryAs an Assistant Manager-Engineering at Marriott International, you will play a key role in the management of all engineering and maintenance operations. Your primary focus will be on maintaining the building, grounds, and physical plant, with a strong emphasis on safety, security, and asset protection.Key ResponsibilitiesAssisting with Engineering...

  • Assistant Manager

    1 month ago


    Goa, India Marriott International Full time

    Job Number 24173854Job Category Engineering & FacilitiesLocation JW Marriott Goa, Vagator Beach Road, Goa, India, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in the management of all engineering/maintenance operations, including maintaining the building, grounds and physical plant with...


  • Goa, India Hyatt Corporation Full time

    Job SummaryAs a key member of the Front Office team, you will assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. Your responsibilities will include assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while meeting employee, guest,...


  • Goa, India Peerless Financial Products Distribution Ltd. Full time

    Job Summary:We are seeking an experienced and skilled Assistant Branch Manager to join our team at Peerless Financial Products Distribution Ltd. The successful candidate will be responsible for overseeing the day-to-day operations of our branch, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Log-in and Processing of...


  • Goa, India Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant Manager to join our Front Office team at Hyatt Place Goa Candolim. As a key member of our team, you will be responsible for assisting with the efficient running of the department, ensuring seamless guest experiences, and contributing to the overall success of our hotel.Key...


  • Goa, India Hyatt Corporation Full time

    Job SummaryWe are seeking an experienced Assistant Manager to join our Front Office team at Hyatt Place Goa Candolim. As a key member of our team, you will be responsible for assisting with the efficient running of the department, ensuring seamless guest experiences, and supporting the Front Office Manager in managing day-to-day operations.Key...


  • Goa, India Jaglax Homes Full time

    Jaglax Homes seeks a seasoned hospitality professional for the role of Assistant Estate Manager at its luxury property in Goa. Key Responsibilities:Oversee daily operations of the property, ensuring seamless supervision of housekeepers and maintenance teams.Manage inventory, vendors, and guest relations to maintain high standards of service.Review and...


  • Goa, India Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant General Manager to join our team at Hyatt Place Goa Candolim. The successful candidate will be responsible for the efficient running of the division, ensuring that all operational aspects of the Rooms Division are run according to the standards set for the brand.Key ResponsibilitiesEnsure...


  • Goa, Goa, India Copperleaf Restaurant Full time

    **Position**: Administrative Assistant **Reports to**: Chief Operating Officer (COO) **Position Summary**: We are looking for a dynamic & responsible Female Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our Directors, assisting in daily office needs...

  • Veterinary Assistant

    1 month ago


    Goa, Goa, India Angels for animals Full time

    We are seeking a compassionate and dedicated Veterinary Assistant to join our team treatment centre for stray animals, focusing on dogs and cats, located in Goa. As a Veterinary Assistant, you will play a crucial role in providing quality care and support to stray animals in need. Your primary responsibilities will include assisting veterinarians with...

  • Assistant Planner

    1 week ago


    Goa, Goa, India Meragi Full time

    **Job Summary**: We are seeking a talented and experienced Assistant Planner - Wedding to join our team. As a Assistant Planner, you will be responsible to assist in coordinating and executing all aspects of weddings, ensuring that each event is a memorable and seamless experience for our clients. If you have a passion for creating beautiful weddings and...


  • Goa, Goa, India Kish Hospitality Consultant Full time

    Kish Hospitality Consultant is currently hiring for the position of Front Office Assistant for a boutique resort in old, Goa. **Responsibilities**: 1. Assist the Front Office Assistant in managing all front desk operations. 2. Greet and welcome guests upon their arrival and provide them with information about the resort and surrounding area. 3. Handle...

  • Accounts Assistant

    5 months ago


    Goa, India Creative HR Solutions Full time

    Job description for account assistants Job Description: Account Assistant Position Overview: The Account Assistant plays a crucial role in supporting the finance and accounting department by assisting with various tasks related to financial record-keeping, reporting, and administrative functions. This role requires attention to detail, strong...

  • Executive Assistant

    5 months ago


    Goa, India Effective Architectural Services Full time

    **Job brief** We are looking for an Executive Assistant to perform a variety of administrative tasks and support our company’s senior-level managers. Executive Assistant’s responsibilities include managing calendars, making travel arrangements and preparing expense reports. To be successful in this role, you should be well-organized, have great time...

  • Accounts Assistant

    5 months ago


    Goa, India The Fisherman's Wharf Restaurant Full time

    ***: Assist in day to day finance operations and he / she is primarily responsible for computing, recording, collecting, analysing and verifying numerical data for use in maintaining accounting records of the financial operations of the hotel. Additionally responsible for generating bills and collect all revenue owed to the hotel in an accurate, timely...

  • Executive Assistant

    5 months ago


    Goa, India PHLS Full time

    **Executive Assistant Job Description** We are looking for a new executive assistant to support our executive team. You will manage mostly business related tasks for the team such as creating reports, organizing travel and accommodation, taking minutes, and other organizational tasks. To do this role properly you should have a detailed understanding of the...

  • Accounts Assistant

    5 months ago


    Goa, India Jaglax Homes Full time

    We are looking to hire an accounts assistant with 1-2 years of work experience for our luxury holiday homes operations in Siolim, Goa. Role: - Daily accounting - purchases & sales - Petty cash management - Vendor management - Assistance in payroll - Assistance in GST, TDS and ITR preparation - Bank reconciliation **Requirements**: - Graduate (B.Com) -...

  • Personal Assistant

    5 months ago


    Goa, India RedFerns Tech Private Limited Full time

    **Job Summary**: **Key Responsibilities**: - **Administrative Support**: - Manage and maintain executive's calendar, including scheduling appointments, meetings, and travel arrangements. - Prepare and edit correspondence, communications, presentations, and other documents. - **Personal Assistance**: - Assist with personal errands and tasks as required. -...

  • Office Assistant

    5 months ago


    Goa, India Creative HR Solutions Full time

    Job description for Office Assistant **Job Title: Office Assistant** **Job Summary**: **Responsibilities**: - Greet and assist visitors in a professional and courteous manner. - Answer, screen, and forward incoming phone calls while providing basic information when needed. - Sort and distribute incoming mail and prepare outgoing mail (e.g., letters,...