Wizcommerce Implementation Manager
3 weeks ago
About Wizcommerce:
We are revolutionizing B2B commerce for manufacturers, wholesalers, and distributors across the USA, India, and Canada. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth.
Our platform allows sales representatives to take orders seamlessly, whether at trade shows, in the field, or online. With our industry's only AI engine, reps can upsell effectively and automate internal processes, all while enjoying an intuitive and beautifully crafted user interface.
We see a vital opportunity to disrupt the B2B space, bringing the same level of innovation that consumers expect. Our vision is to equip B2B businesses with the tools they need to thrive in a competitive market, streamline operations, and enhance customer interactions.
Read more about us: Techcrunch, Forbes & our website.
Why should you consider this role?
● Huge Market Size: B2B commerce is a 5 Trillion$+ space, waiting to be disrupted.
● Never-ending exciting opportunities: If you are a person who loves to dig deeper into problems, figure out solutions, take ownership, and implement the solution, this is the right place for you.
● Customers love us: There are many times when customers have invited us to stay with them to understand their pain points as we have exceeded their expectations in every feature launch.
Job Summary:
We are seeking a motivated and enthusiastic individual to join our team as an Implementation Manager for the USA market. This role is ideal for recent graduates or candidates with 0-2 years of experience who are looking to kickstart their careers in customer success and implementation management.
Responsibilities:
● Understand the client's requirements and lay out the implementation plan.
● Manage the end-to-end implementation process for new clients from initial contact to successful handover.
● Serve as the main point of contact for clients during the implementation process, providing guidance, support, and troubleshooting as needed.
● Collaborate with cross-functional teams including sales, product, and internal support to ensure seamless implementation experiences.
● Understand the internal tools and pick the implementation tasks proactively to expedite the process.
● Conduct training sessions and product demonstrations for clients to ensure they are fully equipped to use our solutions effectively.
● Gather feedback from clients during the implementation process and communicate insights to internal teams for continuous improvements.
● Develop and maintain Implementation documentation, training materials, and resources to support client implementation activities.
● Track and report on key Implementation metrics and KPIs to measure success and identify areas for improvement.
Requirements:
● Bachelor's degree in Business, Marketing, or a related field.
● 0-2 years of experience in customer success, client Implementation, or a related role.
● Should be comfortable with US Shift Hours.
● Basic level of MS Office understanding.
● Excellent communication in English (Verbal and Written) and interpersonal skills, with the ability to build rapport and establish trust with clients.
● Strong organisational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
● Proactive attitude and a willingness to take initiative in a fast-paced and dynamic environment.
● Passion for delivering exceptional customer experiences and driving customer success.
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