Implementation Manager
4 weeks ago
We are a leading B2B commerce company revolutionizing the industry with innovative technology solutions. Our mission is to empower businesses with cutting-edge tools that drive revenue and growth.
Role OverviewWe are seeking a highly motivated and enthusiastic individual to join our team as an Implementation Manager for the USA market. This role is ideal for recent graduates or candidates with 0-2 years of experience looking to kickstart their careers in customer success and implementation management.
Key Responsibilities- Understand client requirements and develop implementation plans.
- Manage end-to-end implementation processes for new clients from initial contact to successful handover.
- Serve as the main point of contact for clients during implementation, providing guidance, support, and troubleshooting as needed.
- Collaborate with cross-functional teams to ensure seamless implementation experiences.
- Conduct training sessions and product demonstrations for clients to ensure they are fully equipped to use our solutions effectively.
- Gather feedback from clients during implementation and communicate insights to internal teams for continuous improvements.
- Develop and maintain implementation documentation, training materials, and resources to support client implementation activities.
- Track and report on key implementation metrics and KPIs to measure success and identify areas for improvement.
- Bachelor's degree in Business, Marketing, or a related field.
- 0-2 years of experience in customer success, client implementation, or a related role.
- Comfortable with US shift hours.
- Basic level of MS Office understanding.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
- Proactive attitude and a willingness to take initiative in a fast-paced and dynamic environment.
- Passion for delivering exceptional customer experiences and driving customer success.
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